Return Policy

Last updated: October 13, 2026

Returns and Refunds

Because pianos are large, delicate, and individually inspected instruments, all piano sales are considered final once the buyer approves the purchase and delivery or pickup has been scheduled, unless a different written agreement is made before purchase.

If you believe there is an issue with your piano purchase, please contact A440 Pianos promptly so our team can review the situation and determine the appropriate next step.

Instrument Condition

Pre-owned, vintage, restored, and specialty pianos may show normal signs of age, use, finish wear, prior repair, or restoration history. We encourage customers to ask questions, request photos or videos, and review available details before purchase.

Delivery and Moving

Delivery, moving, and logistics fees are service charges and are generally non-refundable once work has been scheduled or performed. Additional fees may apply for stairs, difficult access, long-distance delivery, storage, rescheduling, or special handling.

Service Work

Tuning, repair, restoration, appraisal, and moving services are evaluated according to the work requested and performed. Service fees are generally non-refundable once the work has been completed.

Damaged or Incorrect Items

If an item arrives damaged or materially different from what was agreed in writing, contact us as soon as possible with photos, videos, and a description of the issue. A440 Pianos will review the information and work with you toward a reasonable resolution.

Contact Information

For questions about this policy, contact A440 Pianos:

Address: 855 Garner Rd SW, Lilburn, GA 30047, United States

Phone: +1 762-291-5704